Maintenance & Repair Clause
There are promise from RICH-OPTO on the back of every each machine we sell. The rigid manufacturing standard for parts and assemble testing process ensure every machine is qualified product with high quality.
(1)For the parts repaired or replaced for free, we will provide 3 months
core optical path kit
loading station assembly
resin tank heater
|Fragile parts not included by the warranty|
main structure of the printer
linear guide rail
protect hood assembly
servo motor controlling box
(1) prolonged free-repair service from the date the part is repaired or replaced ( the damage caused by human false is not included ). Special agreement will execute as the contract.
(2) Please contact our after-sales or sales dept. as soon as the device can not function normally due to any reason.
(3) If return-repair needed, please try best to pack and send back the part or device with the original packing material.
(4) In order to ensure the in-time repairmen. After the date you send the item to be repaired to us, please contact and send the relevant docs to our customer service through fax immediately. So that we can send special person to claim the goods.
(5) Please contact our after-sales or sales dept. before shipping the goods to make sure the tel., address, and the name of recipient. You have the right to know the name of the person that answer your call when you call and report the repair. If you are not satisfied with the service/attitude of our employee, you are welcome to call for our complain line to help us monitoring our service quality.
(6) Damages and malfunctioning of the device caused by the inappropriate operation or disassembling without our guidance, even if within the warranty are not included in our maintenance and repair clause.
Welcome to contact with us if you have any questions or requirement.
Jiangsu Rich-Opto Technology Co. ,Ltd
Add:Building B13,No.99 Road Jing 15th,Dingmao District, Zhenjiang, Jiangsu, China